The haven policies

Any reservation missed with no communication will result in your credit card being charged 100% of your service(s) total. 

For any reservation(s) canceled with less than 24 hours notice, your credit card will be charged 25% of your service(s) total.

Please understand when you forget or you cancel your reservation last minute, we miss the opportunity to fill that time slot. As a courtesy, we will send text reminders one day before your reservation and call you to confirm. As we understand that life sometimes can get in the way, you are responsible for remembering your reservation dates and times to avoid any charges. Putting into effect this cancellation policy allows us to accommodate our waitlisted guests.  

If you can no longer visit The Haven and have purchased a bundle, we offer a 30-day refund policy.  This means that we will charge you full price for all of the services that you have used and waive our $50 cancellation fee. After 30 days, you will also be charged full price for the services you have used, as well as the $50 cancellation fee per bundle(s). 

Any topical medications that are acne related or anti-aging-related MUST BE DISCONTINUED 10 days pre and post-waxing. IE: Retin-a, Renova, Differin, Tazorac, benzoyl perox, etc.  

If using Accutane you MUST DISCONTINUE the use for 6 months and have written consent from your doctor to continue waxing. You must notify us of any changes  Please call our front desk reservation center for any questions or concerns! 

Anyone under the age of 18 MUST have consent from a parent or guardian. The front desk will provide a form that MUST be signed before ANY services can be performed.   

We would greatly appreciate it if all of our guests do their best to be on time. Again, we do understand that life sometimes can get in the way, therefore, we do offer a ten-minute grace period. However, unfortunately, part or all of your services may have to be rescheduled based on your time of arrival.    

We love that we are able to accept most forms of major credit cards and we do not want that to change! Therefore, we will be applying a 3.5% surcharge on all debit & credit cards. However, we will not be accepting MasterCard unless it can be used as a debit card. Sorry for the inconvenience!

For the loss or damage of personal articles. Please keep all valuables with you at all times